Technology Help Desk
Employee Classification: Administration
FLSA Classification: Exempt
Status: Full-time: Calendar Year FTE: 1 FTE (shared by LWGMS & Giddens)
Supervisor: Director of Technology Work hours: Generally 8 AM – 4:30 PM

Position Overview:

The Technology Help Desk position is responsible for the direct support of students, faculty, and staff with their technology needs; coordinating and tracking repairs and replacements; troubleshooting login and end-user needs; supporting the 1-1 device program; and overseeing special projects as assigned by the Director of Technology.

This position serves users in two schools that will be co-located on one campus beginning in November 2019. (More info about the move here.) LWGMS and Giddens have 300+ users and an inventory of 400 machines including Chromebooks, iPads, iMacs, notebooks, and laptops. We are a mixed environment utilizing Mac, Chrome, and Microsoft and we mainly use Android and Mac Apps for Education. In addition to a school-wide telephone and bell system, the classrooms are equipped with various AV equipment.

Primary Responsibilities Include:

  • Support teachers and administrators in use of technology and development of technologically based tools, responding in a timely fashion to their needs.

  • Assist the Director of Technology with all IT department tasks, including adding users, fixing logins, configuring computers, etc.

  • Support other technology and audio-visual requests for events, performances, and meetings.

  • Provide support for each school’s 1:1 device program.

  • Assist with maintenance of network infrastructure, user accounts, G-suite and other internal systems.

  • Maintain and upgrade technology hardware and software, keeping an accurate inventory of items and locations.

  • Maintain A/V systems.

  • Work with the Director of Technology and Technology Teacher Leads to support development and implementation of digital literacy curriculum through the use of digital learning tools.

  • Assist with teacher and student training activities, as directed.

  • Other duties, as assigned by the Director of Technology or Heads of School.

Qualifications:

  • Preferred experience with the following: Google Apps for Education, Mac OS, Chrome OS, Windows 10, network management/maintenance, Meraki Dashboard, physical wiring/cabling, WiFi equipment.

  • Experience working in an educational environment.

  • Experience with SIS, LMS and EMS preferred.

  • Experience with and/or comfort with working with adults and students ranging from PreK-8th grade.

  • Very strong customer service orientation.

  • Understanding of educational technology concepts and broad knowledge of products.

  • Ability to collaborate and communicate effectively with colleagues, students, and families; ability to communicate technology issues with people of varying levels of knowledge

  • Ability to interface with a diverse cross-section of people within the school community; desire to be part of the life of the schools.

  • Commitment to continuous improvement and professional development.

  • Flexibility in contributing to daily problem-solving and peripheral roles inherent in small independent schools.

  • Growth mindset, sense of humor, and excellent organizational skills.

  • Strong passion for the schools’ missions.

Starting date flexible, but preferably starting in September

Salary/Benefits:

For this position, salary and benefits are comparable with our peer schools in the NWAIS.

Application Process:

Applicants should email a resume and cover letter that outlines their experience working in a culturally responsive environment to employment@lwgms.org.

Giddens School and Lake Washington Girls Middle School do not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability and familial affiliation or any other characteristic protected by law. All applicants must be currently authorized to work in the United States.

About the Schools:

Committed to providing a learning community that fosters creative confidence, Lake Washington Girls Middle School (LWGMS) opened its doors in 1998 as the first secular girls middle school (grades 6, 7, 8) in Seattle. Since then, we have proven that a learning environment encouraging girls to take risks, explore leadership, solve problems, collaborate, and stand up for themselves and others is a model that works. Our challenging curriculum is designed to educate the whole girl: intellectually, socially, and emotionally—with a focus on STEAM (Science, Technology, Engineering, Art, and Math) and social justice.

Giddens celebrates a long history as a school committed to academics and learning, social and emotional development, and justice. For the past 45 years, Giddens has fostered young people who are secure in themselves, value difference and embrace diversity, and think critically about the world around them.